Help & FAQs

What makes Aine Jewellery different?

Aine Jewellery is unique because of the fine high-quality jewellery we sell. We design the jewellery as you want, with your choice of gems and metals. You can also personalise each jewellery by engraving your name on it, bringing it closer to your heart. 

Where are you located?

We are located in Singapore, and all our jewellery are made in this beautiful city.

Do you have any stores?

YES, we have a store at Lucky PLAZA, Ochard Road, Singapore, and we also sell online. We design jewellery for you when you order it; how ever we do hold  inventory of our own designs at our store

Why should I create an account?

Creating an account on our website gives you the benefits of:

  • Access to your order history. 
  • Quicker check out with your address book and billing information. 
  • Receive exclusive offers, discounts and more from Aine Jewellery
  • You have the privilege of accessing  Aine Jewellery Luxure collection

What forms of payment do you accept?

We accept all debit/credit cards, net banking and PayU.

How much does the shipping cost?

We offer free shipping across India. Some additional charges might be required if express delivery is requested.

Do you ship outside of Singapore?

Yes, Currently we are shipping to few countries outside Singapore.

How much is the estimated delivery time?

We aim to deliver the products within 15 working days, although delivery time may increase depending on the product ordered and the shipping address.

How can I cancel my order?

You can cancel your order by calling at our customer care 

How do I return my shipping?

We offer a 30-day full refund policy on our jewellery. Jewellery returned in original condition with receipt will be refunded full money. You will have to pay for the return shipping.

How long does it take to get a refund?

Once we have received the product, it takes about 3-4 days to process the refund. It should take about 7-10 days to reflect the credit in your bank account.

Do you sell gift cards or gift certificates?

Yes,we do sell gift cards and certificate. Contact customer delight at +65 90214821 for further information.

Do pendants come with the chain?

The price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately. We have a selection of chains to offer you.

For any assistance please call or message our customer delight team. We will be delighted to help.

What if I don’t know the ring size?

To know your ring size please check the ring size guidelines section. For further assistance please call or message our customer delight team. 080 25713988.

Is my jewellery authentic and certified?

Absolutely Yes. Every piece is certified by trusted (third party) independent laboratories.

Do you offer transit insurance?

Yes we offer transit insurance for every piece of jewellery shipped.

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